Placing your Order
Our online ordering system makes it easy for you to order any items that are displayed in our online shop. If you prefer, we are happy to process your order by telephone during our shop opening times.
If you require a VAT invoice for your order, please indicate this in the SPECIAL INSTRUCTIONS box shown on the checkout page.
Paying for your Order
When placing your order online, you can choose to pay by CreditDebit Card or by PayPal.
If you choose not to use PayPal, your card purchase will be processed by SagePay. Both PayPal and SagePay are PCI compliant and all your details are transmitted securely using SSL encryption. Purple Cupcakes does not receive nor store any of your payment information.
If you place your order with us by telephone, we can either send you a PayPal invoice or take your CreditDebit Card payment over the phone. Your card details will not be stored by Purple Cupcakes.
Packaging of your order
We pride ourselves on the level of service we provide to our customers, new or returning. Whether you order 1 item or 100 items, we always endeavour to send out your parcel perfectly wrapped to ensure your purchases reach you in perfect condition.
We have a two part packing process where one of our team picks your items and another team member checks the items before they careful packed into your Purple Cupcakes box for delivery. This ensures that we always despatch the items that you have ordered.
Where items (like embossing mats, fragile items and small items) require extra protection during transit from other items in the delivery, we will package these separately for you. e.g. They will be placed within a bubble envelope or wrapped together within bubble to keep them flat. Therefore, PLEASE ENSURE YOU UNWRAP ALL PACKAGING, to see your complete order before contacting us to report an item missing.
Processing of your order
We aim to despatch all orders the SAME DAY we receive them, providing your order is placed by 2pm Monday to Friday. Orders received after 2pm or at the weekend will be despatched the following working day (excludes bank holidays).
Postage of your order
When you go through our checkout process to complete your order, you will be presented with the postage options and prices that each option will incur. Standard delivery will be selected by default.
If your order contains litre bottle(s) of vanilla extract, you must choose either the Premium Courier or UK Saturday Delivery Guaranteed options.
Standard delivery is 2nd Class Post with Royal Mail and will be delivered in 3-5 days after your order is processed. The cost of standard delivery is waived if your order is over £25.
PREMIUM COURIER Next Day
If you select PREMIUM COURIER Next Day and you place your order before 2pm, your parcel will be delivered the next working day - in the case that Friday is your order day, your delivery day will be Monday (excluding bank holidays), if you order on Saturday or Sunday your delivery will be Tuesday (or Wednesday when Monday is a bank holiday). If you select PREMIUM COURIER Next Day and place your order after 2pm, we will treat your order as being received before 2pm the following day.
When requesting the PREMIUM COURIER Next Day service, please indicate your mobile phone number in the Special Instructions box. This will allow us to email and text you further details about your delivery. You will be allocated an hour slot, which if not convenient, you will have the option to rearrange at a time that is convenient for you.
Postage EXCLUSIONS for the UK
PREMIUM COURIER Next Day is only available to the Channel Islands & Northern Ireland at an additional charge to the cost quoted – please call or email us for further details.
Scottish Islands - 2-5 day delivery
Scottish Highlands EXCLUSIONS ON NEXT DAY DELIVERY - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,
Scottish Islands EXCLUSIONS ON NEXT DAY DELIVERY - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
The UK Saturday Delivery Guaranteed is option is only available for postcodes BT1–9 and at an additional charge to the cost quoted – please call or email us for further details.
Orders placed on line may be collected from our retail shop during shop opening hours.
Alternative specialist mail services
We can offer other specialist mail services such as Recorded Delivery and Special Delivery guaranteed before 1pm. If you would like to use one of these alternative methods please make your request in the Special Instructions box and we will email you a separate PayPal invoice for the difference in the costs of delivery.
When you go to our Checkout or Basket page and select your Country in the delivery address, the postage options available to you will be displayed. The cost shown covers the vast majority of items sold through our online shop (please be aware we do not ship our litre bottles of vanilla extract overseas). However, in instances where your order takes the weight over 2kg parcel is larger than the courier’s standard size, we reserve the right to charge you additional postage to cover this. The additional cost will just be what is incurred by Purple Cupcakes and we will not add any charge any more than the courier charges us. We will email you an additional PayPal invoice where this is the case – if you do not wish to proceed with your order at this point, a full refund will be offered.
Import Duties and tax are the responsibility of the buyer and Purple Cupcakes are not liable for any further charges other than those listed on the website. Please familiarise yourself with any other charges you may face before placing an order as we are not able to advise on individual circumstances which are beyond our control.
In the very unlikely event that your parcel does go missing, we will either offer you a full refund or send a replacement order at our discretion. Most of our orders are sent via a traceable method, so it is highly unlikely you will not receive your order.
If your delivery isn’t made when you’re expecting it, please check that a delivery hasn’t been attempted and that you’ve been left a card.
We will always assist in tracing your order, but please note that all the different carriers have different timescales before packages are treated as missinglost.
It is very unlikely that you will receive an order from us containing damaged items. Under no circumstances would we send a damaged item to you in your order and we guarantee that all items that leave our Purple Cupcakes shop are in perfect condition. We double check every item before packing and ensure they are packed in a way to get safely to you in transit. However, if your parcel is damaged by the courier in transit, we will assist you as much as we can in making a claim against the courier – please will you ensure that the box isn’t damaged before accepting delivery.
All our orders are picked and double checked before sending. In the unlikely event of your order being incorrectly processed, you must notify us within 72 hours of the order being delivered. If you fail to contact us with 72 hours, we will presume that everything is correct with your order and not entertain any claims.
We do not accept product returns without prior notice, so you must contact us for a returns number. Faulty items will be exchanged and your statutory rights will not be affected.
As per our responsibilities under the Consumer Contracts Regulations, we will approve a returns number for any items (except any edibleperishable items) that you wish to return if you notify us with 14 days of the items being delivered. You are responsible for the cost of returning the items to us and you must ensure that the products returned are unused, in their original packaging and in a saleable condition. Once the items have been received and their condition has been confirmed, we will either issue you with a full refund - or where requested provide alternative products (along with partial refund or additional PayPal invoice where necessary). You are advised to send by recorded delivery to ensure the return reaches us. We will not be responsible for items that do not reach us if you have no proof of postage.
We sell Purple Cupcakes Gift Vouchers that can be exchanged for items in our online store or in our retail shop. The Gift Vouchers can be sent through the post in the form of a card and envelope or by email, in either case they can be sent to or your intended recipient.
Gift Vouchers cannot be exchanged for cash and refunds will not be given.
Gift Vouchers must be redeemed by the expiry date, which is usually six months from the date of purchase. Once the date has passed, the gift voucher is deemed to be null and void and will no longer be accepted by Purple Cupcakes in exchange for items in our online store or in our retail shop.
We often run special offers on our products. These can be displayed on our website, social media pages or by direct email. We reserve the right to remove any such offer at any time without prior notice. There may be specific terms and conditions shown for the offer, but you may only redeem one offer against one purchase at any time.
Special offers may not be combined or used in conjunction with any other special offer.
All personal details supplied by you to us will be kept confidential. We may use the information we hold about you for marketing purposes by Purple Cupcakes only. We will not sell, nor distribute or lease your personal information to third parties other than when required to do so by law.
If you contact us by email us, subscribe to use the online shop, book a class or sign up to our newsletter we will store your email address on our Mailing List to keep you updated about special offers, news and events. You can choose to unsubscribe from this Mailing List at any time. If you receive a marketing email from us, it will always include a link to remove your details from our Mailing List.
We will never store or have access to the CreditDebit Card details you use to make payment using our online shop.